Training and development
Our comprehensive training programs support individuals at all career stages. Below are highlights of our key programs.
Technical training features systemic development of proficiency through immersive training, practice of safety-sensitive tasks in virtual reality and simulated scenarios, supervised on-the-job training and skills assessments to ensure we operate at the highest level of aviation safety and customer service. All of our operations employees are required to take initial, annual and monthly training on safety, regulatory compliance, standard operating procedures and policy. Employees must demonstrate compliance with training and proficiency before signing in to perform safety sensitive tasks.
Leadership and professional development programs provide opportunities for growth and advancement. We offer a unique development pathway for leadership that begins with introducing our culture at the Welcome to United orientation and progresses through new people leader early career, supervisor and high potential development programs at the manager, senior, manager, director and managing director levels. All management employees can develop their skills through the Leadership, Airport Operations and Digital Institutes. In 2024, all of our managerial departments engaged in leadership and professional development with over 5,000 people attending in-person programs and courses and nearly 40,000 enrollments in online courses.