United Airlines
Corporate Impact Report 2024
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Corporate Responsibility Report

At United, we are committed to being a force for good. We strive to be the world’s leading airline and our continued focus on doing the right thing for our business, our people and our customers is our way to achieve that ambition.

Key Highlights

Winnerof Fast Company’s World Changing Ideas Award

69%of senior leader positions filled internally

64,000+hours of employee volunteering

Our strategy

United has devoted its brand, reputation, resources, time and effort to pursuing corporate impact goals aimed to generate long-term value. Simply, we use our influence and scale to lead in a way that inspires the world to action.

We have identified six material focus areas that are critical to our business needs, maintain our corporate values, build shareholder value and improve the communities in which we live and fly.

Governance

We believe good governance is about empowering people to make value-creating and value-protecting decisions while controlling risks and managing the interests of shareholders, customers, employees and broader stakeholders.

Key issues include:

  • Corporate governance
  • Ethics and compliance
  • Policy priorities
  • Lobbying and political activity
  • Human rights

Safety

Safety is the bedrock of running a successful and reliable airline. It’s foundational to our everyday culture, essential to our success and first in everything we do.

Key issues include:

  • United Safety Management System
  • Safety objectives and culture
  • Injury prevention and medical response
  • Safety data

Cybersecurity

Operating the world’s leading airline in a dynamic and fast-evolving digital landscape requires an unwavering focus on safety and security. United’s mission of connecting people and uniting the world can only be fulfilled when we effectively prioritize and maintain cyber resilience.

Key issues include:

  • The importance of cybersecurity
  • Managing cybersecurity
  • Our approach
  • Data protection

People and human capital management

Our world-class team members are the cornerstone of our success, representing the brightest and highest-performing people in the aviation industry.

Key issues include:

  • Talent acquisition and succession planning
  • Rewards and benefits: professional and social
  • Professional and leadership development
  • Culture of safety, service and employee well-being

Environmental sustainability

United’s ambition is to lead the way in pioneering the future of aviation with environmental responsibility and sustainability at the forefront.

Key issues include:

  • Our environmental strategy
  • Illustrative roadmap to net zero by 2050
  • Sustainability efforts at every altitude
  • Collaborating to help drive environmental progress
  • Environmental compliance
  • Climate risks and opportunities

Community

We partner with nonprofit organizations to create a meaningful, positive impact in the communities where we live and fly.

Key issues include:

  • Responding to crisis
  • Building community: creating a sense of belonging
  • Customer support for good causes
  • Inspiring the next generation of leaders
  • Championing environmental sustainability