People and human capital management
Professional and leadership development
Investing in the growth of our employees to reach their full potential is central to our values and the success of our business, as our industry and team are experiencing transformation.
Training and development
We continue to invest heavily in our leadership-development programs, which we believe will better position us to meet our current and future business needs while also creating a competitive advantage in accelerating talent, improving performance and mitigating risk. Our comprehensive leadership and professional training programs support individuals at all career stages, providing our employees with opportunities for learning and skill-building. Below are highlights of our key programs.
Technical training
Technical training features systemic development of proficiency through immersive training, practice of safety-sensitive tasks in virtual reality and simulated scenarios, supervised on-the-job training and skills assessments to ensure we operate at the highest level of aviation safety and customer service. All of our operations employees are required to take training on safety, regulatory compliance, standard operating procedures and policies.
Key highlights
6,000+employees attended in-person leadership and professional development programs in 2025
Nearly 60,000online course enrollments in 2025
Leadership and professional development
Leadership and professional development programs provide opportunities for growth and advancement. Structured development pathways are available for leadership, beginning with an introduction to our culture at the Welcome to United orientation. Additional programs are available for new people leaders, early career, supervisor and high-potential development programs at the manager, senior manager, director and managing director levels. All management employees can build their skills through the Leadership Institute.