A just culture
We focus on fostering an engaged, proactive and just safety culture that prioritizes and protects the well-being and safety of all employees.
Regulatory compliance
Maintaining a culture whereby our people consistently follow and adhere to required policies and regulatory requirements is one of our pillars.
Flight safety
Reducing flight safety risk and operational risk by keeping our aircraft safe and airworthy is a cornerstone of our safety objectives.
Standard operating procedure (SOP)
We drive adherence to United’s standard operating procedures to ensure an accountable, consistent and safe operation.
Voluntary safety reporting
We have a well-established non-punitive safety reporting program, the Aviation Safety Action Program, that is accessible to every employee. Each year, we see a steady increase in reporting and participation, allowing us to gain valuable information and insights that help improve our safety protocols.
Safety reports identify potential hazards in the system and are shared with process owners through our SMS. We continue to focus on data analysis to identify potential risk areas and risk mitigation effectiveness. Resolutions and corrections that stem from the program are then communicated throughout the company.
The My Safety App, our dedicated safety reporting app for United team members, provides a status report, two-way communication and custom notifications. It is available on all frontline employee company devices, making reporting quicker and easier. Reports submitted via the app were 59% in 2024, which is up 11% from the previous year.