Our No Small Roles in Safety strategy has a simple meaning: every one of our (100,000 and growing) team members’ actions add up to something big! Every day, our employees execute critical standard operating procedures. As part of our Safety Management System (SMS), our strategy emphasizes that the seemingly little but important things, from ensuring the aisles are clear of debris, to making sure chocks and cones are in good condition, require attention too. Our SMS is designed to imbue every employee with an understanding of their significant responsibility in ensuring the highest level of safety performance for our customers and employees, and this understanding is integral to our culture.
Key Highlights
7%reduction in OSHA recordable injury rates since 2022
59%of program participants using safety reporting app
NEWstreamlined in-flight medical emergency process to improve communication and enable better and faster medical decisions for customers and crew
